Online Cascade and Click Travel Tutorials are launching soon!

Need to book a holiday on Cascade but can't quite remember what to do? Need to book a train to London but don't know how to use Click Travel?  - our new online tutorials are just what you need!

Launching soon,  these online tutorials will take you through our HR Cascade system and Click Travel booking system step by step so that if you're brand new to the system,  or just in need of a refresher…

Gold Standard Training - It's all about your Centre...

Training for the Gold Standard of the retail customer service standard is now ready to book!

Building Effective Teams

A new course for Managers and team members which can be delivered on site.

Prime Service Academy 2017

Look out for changes to the Prime Service Academy later in 2017 , which will include a suite of  training for our residential sector and a refresh of our front of house programme which will incorporate new courses such as Placemaking . The new brochure will be avaiable to view from our website once finalised .

Supporting our vulnerable customers

Following a research piece carried out by the Samaritans in 2016 , we will be shortly be launching bespoke Savills training which will help our people support the more vulnerable cusotmers who visit our managed properties . Pilot courses are planned in London and Manchester in March 2017 and then will be followed by a series of regional courses - please contact the Pathways team for further details…

Dyslexia Workshops

To help support our staff we are able to facilitate a dyslexia awareness session, which offers an introduction to dyslexia and co-occurring difficulties and includes practical exercises, with the aim of helping you to better support your people . 

What will I learn about?

  • What…

Conflict Management & Personal Protection

Within our job roles we can sometimes come across situations that require an understanding of how to manage confrontation and defuse diffiuclt situations . Following up from our successful pilot course in the summer , our in-house Conflict Mangement course is now available .

This course covers :

The legal aspects of personal safety

Understanding conflict


Supporting our Customers with Additional Needs

As part of the re-launch of our retail customer service standard , Pathways has developed a bespoke training course for our Silver level which looks to upskill our staff when supporting our customers with additional needs.

This course is designed to examine the different types of customers who may visit our shopping centres, how the law impacts upon our customer service and how we can ensure…

New Pathways Launch : Concierge & Customer Service

Look out for our new Pathways which will be launched over the summer . The Concierge pathway is a dedicated suite of training for our front of house staff and the Customer Service pathway brings together all the service training available across the different sectors of Property management , so you can pick the course best suited to your role ! Booklets will be uploaded onto the Training Pathways…

Managing Conflict

It's important if we find ourselves in a conflict situation to know how to react and the actions that we should take . This new course, available from July aims to increase understanding of the background to conflict , what factors combine to cause conflict and how this can escalate. It shows the communication roles that should be adopted in a conflict situation and aims to develop skills to handle…