New Pathways Launch : Concierge & Customer Service

Look out for our new Pathways which will be launched over the summer . The Concierge pathway is a dedicated suite of training for our front of house staff and the Customer Service pathway brings together all the service training available across the different sectors of Property management , so you can pick the course best suited to your role ! Booklets will be uploaded onto the Training Pathways…


Managing Conflict

It's important if we find ourselves in a conflict situation to know how to react and the actions that we should take . This new course, available from July aims to increase understanding of the background to conflict , what factors combine to cause conflict and how this can escalate. It shows the communication roles that should be adopted in a conflict situation and aims to develop skills to handle…