Supporting our Customers with Additional Needs

As part of the re-launch of our retail customer service standard , Pathways has developed a bespoke training course for our Silver level which looks to upskill our staff when supporting our customers with additional needs.

This course is designed to examine the different types of customers who may visit our shopping centres, how the law impacts upon our customer service and how we can ensure that everyone who visits has a positive experience  . There will be discussions around equality and diversity , recognising our customers with additonal needs and scenario's on how to approach different situations. Disability and dementia awareness are covered within the course as are the consequences of failing to consider all the different customers who visit our centres.

Pathways are taking bookings now for the remainder of 2016 and and early 2017 . Contact the team on